At yronix.xyz, your satisfaction is our priority. We are committed to providing high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, our comprehensive Return Policy is designed to ensure a smooth and hassle-free process. Please read the following details carefully to understand our terms and procedures.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging with all tags, labels, and accessories intact.
  • A valid proof of purchase, such as a receipt or order confirmation email, must be provided.

Items that do not meet these criteria will not be eligible for a return.

2. Non-Returnable Items

Certain items are exempt from being returned. These include but are not limited to:

  • Perishable goods such as food, flowers, or plants.
  • Intimate or sanitary products.
  • Hazardous materials or flammable liquids and gases.
  • Gift cards.
  • Downloadable software products.
  • Personalized or custom-made items.

If you are unsure whether your item is eligible for a return, please contact our Customer Service team for assistance.

3. Return Timeframe

You have 30 days from the date of receipt to initiate a return. After this period, we cannot accept returns.

4. How to Initiate a Return

Follow these steps to initiate a return:

  1. Contact Us: Reach out to our Customer Service team at support@yronix.xyz with your order number and the reason for the return.
  2. Receive Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions.
  3. Prepare the Item: Pack the item securely in its original packaging, including all accessories and documents.
  4. Ship the Item: Use a trackable shipping method to send the item to the address provided in the return instructions. Please include the RA number on the package.

5. Return Shipping Costs

  • If the return is due to an error on our part (e.g., defective or incorrect item), we will cover the return shipping costs.
  • For all other returns, the customer is responsible for the return shipping fees.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • The refund will be issued to your original payment method.
  • Depending on your payment provider, it may take 5-10 business days for the refund to reflect in your account.

7. Exchanges

If you wish to exchange an item for a different size, color, or model:

  1. Initiate a return for the original item as described above.
  2. Place a new order for the desired item.

We do not offer direct exchanges, but this process ensures you receive the correct item promptly.

8. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@yronix.xyz with the following information:

  • Your order number.
  • Photos or videos of the damaged or defective item.
  • A brief description of the issue.

We will work with you to resolve the issue quickly, either by replacing the item or providing a full refund.

9. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please follow these steps:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card company to inquire about pending transactions.
  3. If you’ve completed these steps and still haven’t received your refund, contact us at support@yronix.xyz for further assistance.

10. International Returns

For orders shipped outside of our primary service region, additional return policies may apply:

  • Customers are responsible for all shipping costs, duties, and taxes associated with the return.
  • Refunds will be processed in the original purchase currency, and exchange rates may vary.

Please contact our Customer Service team for further guidance on international returns.

11. Return Policy for Sale Items

Only regular-priced items are eligible for a refund. Sale items are non-refundable unless they are defective or damaged upon receipt.

12. Return Policy for Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be sent to you.

If the item wasn’t marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves, we will issue the refund to the original payment method.

13. Contact Information

If you have any questions or concerns about our Return Policy, please do not hesitate to contact us:

  • Email: admin@yronix.xyz

    Phone: +17086148066

    Address: 18531 N Creek Dr, Tinley Park, IL 60477, United States

14. Amendments to This Policy

We reserve the right to update or modify this Return Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any updates.